What’s inside?

Last year we launched our white paper, The New Performance Agenda, which argued that the payments industry needs to pay closer attention to optimising existing operations and infrastructures, rather than solely focusing on innovation.

Expanding on our findings, we undertook a comprehensive, independent research amongst more than 500 online payment professional and decision-makers across five countries. Interviews were conducted across a range of sectors, including retail, travel and hospitality, gaming and gambling, foreign exchange and airlines.

The Performance Pulse research explores attitudes, understanding and intentions in relation to payments performance.

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Act now to start reducing decline rates

Business usually have to keep on top of changing regulations, new fraud risks, ever greater demand for choice and high-quality service from consumers, and an APM eco-system which is growing exponentially. Innovation will continue to shape the industry, but it is those businesses that focus on performance across their entire payments eco-system, whether that’s traditional card payments or the very latest APM, that will drive efficiency and grow the bottom line.


Fine tune your payments


Mitigate risk and fraud


Reduce decline rates