New World, One Market


Our most comprehensive report to date highlights the ways that COVID-19 shifted consumer behaviour and how payment preferences have changed.

Ready to think different?


The shift to digital is here for the long haul

‘New World, One Market’ is our most comprehensive report to date, underpinned by a survey of more than 2,000 British consumers.

In the first chapter of the report, we’re identifying some key data that will help you rethink your business strategy and adapt to the new normal.

We’re also shedding light on why eCommerce is booming with no signs of slowing down and why online and in-store experiences are intersecting more than ever.

“By sharing tangible insights into the behaviour and preferences of today's consumer, we can support businesses as they strengthen their payment strategies in the months ahead.”

Jonas Reynisson, Founder and CEO at emerchantpay


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