---
title: "New World, One Market: Chapter One | emerchantpay"
description: New World, One Market is emerchantpay's most comprehensive report on consumer behaviour after COVID-19. See how shopping and payment preferences have changed.
image: https://resources.emerchantpay.com/hubfs/New%20World%20report%20600x300%20email%20header-02-1.jpg
---

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- SOLUTIONS 
    - PRODUCTS 
          - [Online payments](https://www.emerchantpay.com/online-payments/)
          - [POS terminals](https://www.emerchantpay.com/pos-terminals/)
          - [Card issuing](https://www.emerchantpay.com/card-issuing/)
    - SERVICES 
          - [Acquiring](https://www.emerchantpay.com/acquiring/)
          - [Global payment methods](https://www.emerchantpay.com/global-payment-methods/)
          - [Platforms and partnerships](https://www.emerchantpay.com/platforms-partnerships/)
          - [Reporting](https://www.emerchantpay.com/reporting/)
          - [Risk and fraud management](https://www.emerchantpay.com/risk-fraud-management/)
- INDUSTRIES 
    - [eCommerce](https://www.emerchantpay.com/e-commerce/)
    - [Retail](https://www.emerchantpay.com/retail/)
    - [Small Businesses](https://www.emerchantpay.com/small-business/)
    - [Travel](https://www.emerchantpay.com/travel/)
    - [Gambling](https://www.emerchantpay.com/gambling/)
    - [Forex](https://www.emerchantpay.com/forex/)
- COMPANY 
    - [About us](https://www.emerchantpay.com/about-us/)
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    - [Events](https://www.emerchantpay.com/events/)
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    - [Licenses and certifications](https://www.emerchantpay.com/certifications/)
- PARTNERS
- RESOURCES 
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          - [Blog](https://www.emerchantpay.com/insights/)
          - [Downloadables](https://www.emerchantpay.com/downloadables/)
          - [Videos](https://www.emerchantpay.com/videos/)
    - DOCUMENTATION 
          - [Documentation](https://docs.emerchantpay.com/)
          - [API reference](https://emerchantpay.github.io/gateway-api-docs/)
          - [SDKs](https://github.com/eMerchantPay/)
          - [Partner resource centre](https://partner-resource-centre.emerchantpay.com/login)

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[![Report-Front-cover-page-Image-800x800](https://resources.emerchantpay.com/hs-fs/hubfs/Report-Front-cover-page-Image-800x800.png?width=600&height=600&name=Report-Front-cover-page-Image-800x800.png "Report-Front-cover-page-Image-800x800")](https://resources.emerchantpay.com/new-world-one-market-chapter-one#download-chapter-one)

# New World, One Market

## CHAPTER ONE

Our most comprehensive report to date highlights the ways that COVID-19 shifted consumer behaviour and how payment preferences have changed.

Ready to think different?

## The shift to digital is here for the long haul

### ‘New World, One Market’ is our most comprehensive report to date, underpinned by a survey of more than 2,000 British consumers.

In the first chapter of the report, we’re identifying some key data that will help you rethink your business strategy and adapt to the new normal.

We’re also shedding light on why eCommerce is booming with no signs of slowing down and why online and in-store experiences are intersecting more than ever.

*“By sharing tangible insights into the behaviour and preferences of today's consumer, we can support businesses as they strengthen their payment strategies in the months ahead.”*

##### Jonas Reynisson, Founder and CEO at emerchantpay

 

## Download your copy

[![Emerchantpay](https://resources.emerchantpay.com/hs-fs/hubfs/raw_assets/public/emerchantpay_June2021/images/emerchantpay-logo-transparent-green.png?width=914&height=322&name=emerchantpay-logo-transparent-green.png "Emerchantpay")](https://www.emerchantpay.com/)

- PRODUCTS 
    - [Online payments](https://www.emerchantpay.com/online-payments/)
    - [POS terminals](https://www.emerchantpay.com/pos-terminals/)
    - [Card issuing](https://www.emerchantpay.com/card-issuing/)
- SERVICES 
    - [Acquiring](https://www.emerchantpay.com/acquiring/)
    - [Global payment methods](https://www.emerchantpay.com/global-payment-methods/)
    - [Platforms and partnerships](https://www.emerchantpay.com/platforms-partnerships/)
- COMPANY 
    - [About us](https://www.emerchantpay.com/about-us/)
    - [Careers](https://www.emerchantpay.com/careers/)
    - [Events](https://www.emerchantpay.com/events/)
- RESOURCES 
    - [Blog](https://www.emerchantpay.com/insights/)
    - [Documentation](https://docs.emerchantpay.com/)
    - [Partner resource centre](https://partner-resource-centre.emerchantpay.com/login)

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For the UK: emerchantpay Ltd is a duly authorised electronic money institution subject to the prudential supervision of the UK Financial Conduct Authority (Financial Services Register No. 900778).  
For the EU: emerchantpay collaborates with UAB Phoenix Payments, a duly authorised electronic money institution subject to the prudential supervision of the Bank of Lithuania, licence number LB000477.  
For the US: emerchantpay Corp. is a Registered Partner/ISO of Elavon, Inc. Georgia \[a wholly owned subsidiary of U.S. Bancorp, Minneapolis, MN\], and of Westamerica Bank, Santa Rosa, CA.

 

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