Merchants could be losing millions due to inefficient payments; it's time for change.
emerchantpay presents its latest research among payment leaders across online retail, travel, airlines, gambling and hospitality.
With 9 out of 10 businesses acknowledging to be losing revenue due to dysfunctional payments, it's imperative for organisations to make their payment processes a strategic area that aligns with the wider business goals and KPIs.
Exclusive insights and data from the report
91% of organisations admit to losing significant revenue because of shortcomings with their payment gateway.
1 in 3 respondents said that lack of quality data is a barrier to investing more in payments performance.
32% of payment professionals acknowledge that they could improve their analysis of payment data to understand pitfalls, such as decline codes.
40% of payment leaders said that they need to make improvements to their payment strategy to avoid losing revenue by the end of 2022.
53% of organisations expect an uplift of 4-6% in revenue in the next two years, if they are able to implement all required changes to optimise their payment performance.